For any technical problem, character, bug, item, gizons use, etc ... Mail to
ludoyul59@yahoo.fr.
For an account or account's problem : Mail to ludoyul59@yahoo.fr.
To have a fast intervention without headache, provide with the great minimum :
- Day and time of the problem (and not "yesterday" or "at the Event")
- Character's name
- Account's login
- Account's password
In case of item "lost", where to find it must be ABSOLUTELY be known :
- Date in which the item was there (at daily reboot's time)
- On who it was this day
- If it has changed of hand, date and time of this change
- Description and characteristics of the item
Add if possible map where it was happened or from which map to which map.
If there is a hidden bug below, it's better to explain the circumstances of the problem :
- Specify if you was in party and in this case if others party's members were here or not, etc ...
- What was you doing ? (hunt, XP, PvP, picked up an item, bought something, talked to a NPC, used a spell, a skill, etc)
Then, before sending, check on adequate routine if others have problem in the same map (server down ou sleeping server ?).